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Who is responsible for contacting the utility companies after I move in?

  1. Who is responsible for contacting the utility companies after I move in?
    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

  2. When will the rent leave my account?
    Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).

  3. What happens if my rent is paid late?
    Any problems with rental payments, that my result in late payment, should be conveyed to Primelodge Estates Property Management. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

  4. If I have any problems during my tenancy who do I speak to?
    If your property is managed by Primelodge Estates please call 020 85918581 or email your enquiry to
    If your property is not managed by Primelodge Estate please call our Tenancy Team on 020 8591 8581 for general enquiries, or call our Credit Control department on 020 8591 8581 if you have a payment related question.

  5. If I want to serve notice to vacate my property what should I do?
    Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Primelodge Estates Headquarters. The agreement should always be referenced.

  6. What penalties will I incur should I break my lease agreement early?
    The primary liability is for rent until the end of the contract or its break clause point.
    If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

  7. How will my payments cease at the end of my tenancy?
    You should contact your bank directly to cancel your standing order once the last payment has left your account.

  8. What should I do with the keys at the end of the tenancy?
    Unless specific instructions are given by your landlord keys should be taken to your local Primelodge Esates office. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.
    Please note that you will be liable for rent on a daily basis until the keys are returned.

  9. What expenditure should I expect at the end of the tenancy?
    As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

  10. What is the Tenant Deposit Protection Scheme?
    Your deposit will be protected by the Tenancy Deposit Protection Scheme.
    In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Primelodge Estates will register the deposit on your behalf.

  11. When is my deposit returned to me?
    Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Primelodge Estates has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.
    This typically takes 10 working days and generally no more than 28 days.
    If your question is still not answered, please contact your Property Manager directly